Privacy Policy
In Canada, we handle personal data under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial rules. By using our services, you agree to the practices described on this page.
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We collect only what supports secure access, payments, compliance checks, and a smoother gaming experience. We use data for clear, defined purposes, and we limit sharing to legitimate operational or legal needs.
What we collect and why
During registration, gameplay, and support interactions, we record information that helps verify identity, protect accounts, and process transactions reliably. We also collect technical signals to help detect suspicious access and improve site performance.
Information categories
- Personal details for verification: name, address, email, date of birth, phone number, and identification documents.
- Payment information: card or e-wallet details and transaction histories linked to your activity.
- Technical data: IP address, device information, cookies, and browsing behaviour on our website.
- Gameplay data: games played, deposits, withdrawals, and promotions accessed.
- Support interactions: contact history for quality control and issue resolution.
How we use personal data
We process data to operate your account, deliver services, and meet regulatory duties. Some steps, such as age verification or payment checks, require data sharing with trusted providers to operate legally and safely.
- Create and manage accounts, including secure payment processing.
- Verify identity, age, and eligibility to participate in gaming.
- Personalize onsite content, including bonuses and promotions.
- Analyze site usage to improve services, products, and campaigns.
- Meet legal obligations, including anti-money laundering requirements in Canada.
Security measures we apply
We use layered controls to reduce unauthorized access and protect sensitive data. Measures include encryption in transit, stronger login options, and monitoring that helps flag unusual activity.
| Control | Standard | What it does |
|---|---|---|
| Encryption for sensitive transfers | 256-bit SSL | Protects payment and other sensitive data during transmission. |
| Transport security | TLS 1.3 | Used for data transactions between the client interface and servers. |
| At-rest protection | AES-256 | Encrypts personal information stored in databases. |
| Password handling | bcrypt + salt | Passwords are hashed and never kept in plain text. |
| Account login hardening | Two-factor / MFA | Options include SMS codes or authenticator apps. |
| Inactivity timeout | 30 minutes | Sessions end automatically to limit exposure on unattended devices. |
| Access logging | 1 year | Helps investigate unauthorized actions and security incidents. |
| Ongoing testing | Penetration testing | Regular testing helps find weaknesses before misuse occurs. |
Account safety habits
- Use a unique password you do not reuse across other services.
- Update credentials every 6 months, or sooner if you notice unusual activity.
- Avoid sharing login information, even with trusted contacts.
- Use your own device when possible, and log out on shared computers.
Disclosure and limited sharing
We do not sell, trade, or rent personal information. We share data only when it supports core operations, fraud prevention, compliance reporting, or valid legal requests that apply in Canada and other relevant jurisdictions.
Data may be shared with payment processors, software and analytics providers, identity verification services, or legal authorities. Disclosures are limited to what is necessary, and partners are expected to follow confidentiality requirements.
International processing
We are headquartered in Canada. Some processors may store or process information outside Canada, including within the EU. Transfers use contractual safeguards intended to provide privacy protection comparable to Canadian standards.
Certain records may be stored on dedicated servers in certified data centres in the European Economic Area, aligned with GDPR-focused controls and strict access requirements.
Cookies and tracking choices
Cookies, pixels, and similar tools help the site run smoothly, tailor content, and present targeted offers. You can disable cookies or adjust how they function through your account settings, and you can refuse ad tracking at any time.
Consent, rights, and timelines
By using our website, you consent to collection and processing as outlined here. You can withdraw consent by requesting account closure or contacting us with questions about how your data is handled.
Your rights under PIPEDA
- Access and review the personal data we hold about you.
- Rectify or update inaccurate information.
- Request account deletion, subject to legal retention requirements.
- Object to certain types of processing in appropriate circumstances.
You can manage key privacy requests through the secure account portal. Log in and open “My Profile” to view stored information and activity logs, update details, or request a structured export.
Requests are acknowledged within 72 hours, with a full response usually within 30 days. Corrections are handled within 7 business days, using secure authentication to protect your account.
Retention and incident response
We retain data for as long as your account remains active, plus any period required by Canadian legal or regulatory duties. Account records may be kept for 5 years after closure, or longer where the law requires it.
If a security breach affects personal data, we notify impacted users promptly and inform relevant authorities. Incident handling includes containment, investigation, and follow-up actions designed to reduce future risk.
Age limits and minors
Our website is not intended for individuals under 19 years of age. We do not knowingly collect or process information from minors, and we apply measures intended to prevent underage access.
Contact and support options
A Data Protection Officer oversees privacy-related questions and requests. You can contact us through the encrypted contact forms available on the site whenever it is convenient.