Terms and Conditions

Using Mr Play in Canada means you accept these Terms and Conditions as a legal agreement. They apply to our website content, games, bonuses, and related services on desktop and mobile. Please review them before creating an account or making any transactions.

You are responsible for confirming that online gambling is permitted where you live. If any part of these terms conflicts with applicable provincial, territorial, or federal law, the remaining provisions will continue to apply.

Eligibility and registration

To open an account, you must be at least 19 years old and live in a Canadian province or territory where online gaming is allowed. During registration, you must provide accurate, current, and complete personal information, including your name, date of birth, address, email, and preferred payment methods.

We may verify your identity at any time. Accounts with false, incomplete, or outdated information may be suspended or closed, and inconsistencies can delay withdrawals. Keeping your contact details up to date helps ensure you receive important service updates and notices.

Account security expectations

Each player may hold only one active account. You are responsible for keeping your login details secure and ensuring all activity on your account is authorized. Losses resulting from poor account security remain the player’s responsibility.

• Do not share your password or allow others to use your account.
• Contact support promptly if you notice suspicious or unauthorized activity.
• Do not attempt to bypass controls, limits, or verification checks.

Payments in CAD

All transactions on Mr Play are handled in CAD. Deposits can be made using approved Canadian payment methods and leading e-wallets. Withdrawals are processed through approved methods on file and may be subject to verification checks and applicable limits.

Any transaction fees or currency conversion costs charged by banks or payment providers are the account holder’s responsibility. Some payment channels may apply a withdrawal handling fee of 2.5%, depending on the provider and route chosen.

Accepted payment methods

• Interac e-Transfer
• Visa / MasterCard
• ecoPayz, MuchBetter, Skrill, Neteller
• Paysafecard

Typical processing timelines

Withdrawal timing depends on your chosen method and the completion of required checks. After identity confirmation, processing is commonly within 1 to 3 business days. Card and bank transfer withdrawals may take up to three business days, while e-wallet payouts may be completed within 24 hours, provided verification is cleared.

First withdrawals may require additional verification, which can extend timeframes. Deposits must come from accounts owned by the registered customer, and third-party transactions are not permitted.

Bonuses, wagering, and fair use

Bonuses and promotional credits may include wagering requirements, expiry dates, maximum win limits, eligible games, maximum bet sizes, and time constraints. Bonus funds must meet the published requirements before they can be withdrawn as cash.

Only one welcome offer may be used per household, IP address, or device. Multi-accounting, collusion, and bonus abuse are prohibited, and we may restrict, void, or remove promotional benefits if rules are breached.

• Review the rollover multiple before using promotional credits or free spins.
• Game contributions to wagering may vary depending on the promotion.
• Withdrawals involving active promotional funds may be blocked until requirements are met.
• Irregular play patterns, including hedging strategies, may result in bonus removal.

Game fairness and prohibited conduct

Games on Mr Play use certified random number generators (RNG) and follow fairness standards aligned with Canadian gaming regulators. Each game has its own rules and payout probabilities, available within the game information section.

Prohibited behaviour includes fraud, hacking, manipulation, service disruption, use of bots, and coordinated play designed to gain an unfair advantage. Criminal activity, including money laundering, may be reported to relevant authorities.

Verification basics

Identity verification helps prevent underage access, unauthorized account use, and financial crime. In general, players have 30 days from registration to complete required verification steps. Additional checks may apply when regulatory thresholds are exceeded.

Common document requirements

• Proof of identity: passport, national ID, or driver’s licence.
• Proof of address: utility bill or bank statement not older than three months.
• Proof of payment method: supporting evidence linked to your deposit route.

Uploads must be no larger than 5MB and in JPG, PNG, or PDF format. Reviews are commonly completed within 48 business hours, and unreadable or incomplete files may require resubmission.

Responsible gaming controls

We encourage controlled play and provide tools in your account area to help you manage spending and time. These controls are available in your personal profile and can be adjusted when needed.

• Deposit limits
• Session time limits
• Time-outs
• Self-exclusion

Complaints and dispute handling

If you have a complaint or dispute, contact us in writing at [email protected]. We aim to handle issues fairly and within a reasonable timeframe, including investigation where required.

Where applicable, your complaint may be assigned a reference number, and an initial response may be provided within 24 hours. Depending on complexity, investigations may take from one to five business days, and outcomes are communicated in writing.

If an issue cannot be resolved internally, you may escalate it to the appropriate regulatory authority in your province of residence. In regulated areas, independent mediation may be available under the licensing framework.

Changes, closure, and legal basis

We may amend these Terms and Conditions at any time, and you are responsible for checking this page regularly. We may also suspend or close accounts where breaches are identified, including prohibited activity or inaccurate registration details.

Any remaining balances may be forfeited or returned at our discretion, in line with applicable gaming regulations. These terms are governed by the laws of your province or territory of residence and federal Canadian gambling legislation.

Quick reference table

For a quicker review, you can scan the sections on verification, payments, bonuses, and dispute resolution whenever you need to.