Responsible Gaming
Responsible gaming matters. At Mr Play, play should stay fun, fair, and safe in Canada.
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We also recognize that a small percentage of players can shift from entertainment into problematic behaviour. Our approach is proactive and supportive, combining education, clear account tools, and access to help when needed.
Keep the right mindset
Gambling works best as leisure, not as a financial plan or an income replacement. Setting a clear goal for each session helps keep decisions calm and easier to review later.
- Set a budget before starting, and keep it separate from everyday money.
- Avoid playing to recover losses or when you’re under emotional distress.
- Keep gambling away from loans or credit sources.
- Balance online play with other activities that matter to you.
Signs to watch for
Problem gambling can develop gradually, which is why early awareness helps. Watch for patterns such as gambling beyond your means, hiding activity, chasing losses, or neglecting work and personal responsibilities.
If you notice these behaviours in yourself or someone close, seeking help early can make the next steps more manageable. Support can be professional, community-based, or a mix of both.
Tools for self-control
Account controls are designed to support healthier habits without disrupting casual play. You can set limits for money and time, use reminders, and review your history to better understand your patterns.
| Tool | What it does | How it works |
|---|---|---|
| Deposit limits | Set daily, weekly, or monthly caps that match your budget. |
|
| Loss limits | Choose how much you’re willing to lose within a set period. | When the cap is reached, spending stops until the next timeframe. |
| Wager limits | Control the total value of one or more bets over a chosen period. | Keeps exposure aligned with your planned spend in CAD. |
| Session reminders | Reality checks pause play and show time and stake summaries. | Intervals commonly run from 30 minutes to 2 hours. |
| Session time limits | Set a maximum time for one login or for a whole day. | Example: a 60-minute limit can trigger automatic sign-out. |
| Self-exclusion | Take a temporary or permanent break from all Mr Play services. | Breaks can run from a few days to 1 year or longer. |
| Reactivation after long breaks | Long timeouts may require extra steps for safety and clarity. | Additional checks may apply after 6 months or more. |
| Account history access | Review deposits, withdrawals, and gameplay records whenever needed. | Useful for spotting patterns and confirming your limits still fit. |
How to set or change limits
Limit controls are available in your account settings. Select the restriction type, confirm the update, and consider using reminders as a regular check-in.
Self-exclusion and timeouts
If you need space, self-exclusion blocks access to betting features for the selected period. Once a timeout begins, it also blocks deposits, betting activity, and promotional messages.
During the restricted time, the block cannot be undone until the period ends. If a player wins before exclusion starts, withdrawals can still be processed while access remains restricted.
Age and identity checks
Underage gaming prevention is a core safeguard in Canada. Participation at Mr Play is restricted to players aged 19+, and we use advanced age verification checks to help prevent minors from accessing services.
Verification may also be required before using certain financial features, including withdrawals. Automated checks can take no more than 3 minutes, depending on the information provided.
To support a safer household environment, parents and guardians can use parental controls and child-filtering software. These tools help reduce exposure to gambling content on shared devices.
Safer payments and cash-outs
Secure transactions are part of a reliable player-safety foundation. We use SSL 256-bit encryption to protect financial data during deposits and withdrawals in CAD.
Payment options can include Visa, Mastercard, bank transfers, and licensed e-wallets such as Skrill, Neteller, and PayPal. Payment solutions are expected to meet PCI DSS security requirements, helping reduce fraud and unauthorized access.
- E-wallet withdrawals typically clear within 24 hours.
- Card and wire withdrawals may take up to 6 working days.
- Each request is logged in your transaction history for transparency.
- Third-party payments are not allowed; transactions must match your profile name.
Help, self-checks, and resources
Self-awareness helps you stay in control. Our online self-assessment tool offers a private way to check risk levels and identify areas to improve.
If you feel concerned about your gaming, support is available through licensed Canadian organizations such as ConnexOntario, Gambling Therapy, or Gamblers Anonymous. Community groups and certified counselling services can also provide structured help.
Contact and confidentiality
For self-exclusion requests or additional assistance, contact support through [email protected] or use the on-site contact form. Requests are handled confidentially and with respect, whenever it suits you.
Ongoing safety improvements
Player safety remains a priority. We regularly evaluate and update responsible gaming protocols to reflect new developments and requirements in Canada.